A survey of a large number of employees indicated that the trait they valued most in a manager is:
Answer
honesty and integrity.
an in-your-face attitude.
emotional intelligence.
visionary perspective.
A leader provides clarity to workers when he or she is clear about what needs to be done to:
Answer
eliminate the competition.
get through the day's struggles.
get a raise.
build a better future.
A series of studies with a variety of workers indicated that leaders who were perceived to be the most effective were:
Answer
aggressive to the point of being hyper.
passive to the point of being psychologically absent.
moderately passive.
moderately assertive.
The emotionally intelligent leader recognizes that:
Answer
emotions have no legitimate role in the workplace.
emotions are for losers, facts are for winners.
emotions such as optimism and pessimism are contagious.
he or she is better of staying home on a bad day.
When intermittent rewards are used in positive reinforcement, the:
Answer
desired behavior fades quickly.
desired behavior is sustained longer.
undesired behavior fades quickly.
undesired behavior is sustained longer.
Team leader Ray should be particularly aware of which of the following suggestions about the use of positive reinforcement?
Answer
reward the team or group also
keep the reward the same almost all the time
external rewards usually back fire
let the group decide what behavior will lead to a reward
According to research, superb leaders all have one trait in common:
Answer
superb spatial intelligence.
superb emotional intelligence.
a below-average tolerance for risk taking.
average imagination and creativity.
Part of trusting group members is to:
Answer
give up some control over them.
maintain tight controls over them.
attend company picnics with them.
establish detailed rules for expense accounts.
Positive reinforcement cannot work without giving ________ to individuals.
Answer
generous prizes
frequent feedback
continuous reinforcement
just punishments
To use negative reinforcement to motivate José, an office temporary, his manager could do all of the following except:
Answer
put José on probation if he performs poorly.
ignore most of José's actions.
give José a "worst employee of the month" award.
promise to give José a permanent job if he performs well.
No comments:
Post a Comment