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Wednesday, February 16, 2011

Human Relations Multiple Choice

Solution is available here for U$17.50

The method of identifying the true source of conflict and resolving it systematically is called:
Answer
                framing the outcome in positive terms.
                disarming the opposition.
                confrontation and problem solving.
                beginning with a plausible offer, but allow room for negotiation.

                Linda Yang, a labor relations specialist, wants each side to leave the negotiating table well satisfied. Yang is best advised to use which style of conflict management?
Answer                                               
                competitive
                collaborative
                accommodative
                sharing
                                               

               A basic strategy for achieving cross-cultural understanding is to:
Answer                                               
                ignore differences in cultural customs.
                establish a ranking of preferred cultures.
                hire people from different cultures.
                respect others in the workplace.
               
                The goal of a diverse organization is for:
Answer                                               
                minority group members to be promoted more frequently than others.
                the employee mix to match the census data mix.
                persons of all cultural backgrounds to achieve their full potential.
                all employees to receive training in cultural sensitivity.
                                               
                A manager who says to a group member, "Are you going to be stupid for the rest of your life?" is most likely engaging in:
Answer                                               
                competition over limited resources.
                win-win conflict resolution.
                negotiating.
                bullying.
                                               
                A key part of cultural intelligence training is to:
Answer                                               
                learn a second language the way the natives speak it.
                understand the history and culture of another culture.
                learn how to size up the environment to determine which course of action is best.
                forgive people from other cultures for their mistakes.
                                               
                Incivility in the workplace has become a significant:
Answer                                               
                reason for filing as worker compensation claim.
                way to get promoted.
                source of workplace homicide.
                source of conflict.
                                               
                The negotiating strategy, focus on interests, not positions, calls for the negotiator to:
Answer                                               
                quickly uncover the interests of the other side.
                stick to his or her demands until the last.
                find mutual interests with the other side.
                strive to satisfy his or her overall interests.
                                               
                The diversity umbrella is supposed to include:
Answer                                               
                men as well as women.
                everybody in an organization.
                all members of the work force except top management.
                members of all groups who have been discriminated against in the past.
                                               
                People with high cultural intelligence are able to:
Answer                                               
                learn foreign languages quickly.
                observe subtle cues about how to act in another culture.
                quickly pick up facts about a different culture.
                get through airport customs inspection without arousing suspicion. 

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